This short clip illustrates the difference between an effective and ineffective apology. Using the acronym SANER--did the character apologize for something SPECIFIC? Actually make an APOLOGY? NOT blame her behavior? EMPATHIZE with her response? did the character REPENT (agree not to do it again?)?
Pretty Woman-Apology scene-Session 5
This short clip illustrates the difference between an effective and ineffective apology. Using the acronym SANER--did the character apologize for something SPECIFIC? Actually make an APOLOGY? NOT blame her behavior? EMPATHIZE with her response? did the character REPENT (agree not to do it again?)?
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